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Refund & Exchange Policy

At Zeeki, we strongly believe in the ‘customer first’ philosophy, and we do everything to make sure our customers are well satisfied.

We are offering 15 days exchange and refund policy . Which means you can buy our product and if you do not like it you can simply return it and can have a 100% refund or you can choose another item to exchange, purely your choice.

We want you to buy with confidence and feel free as we are here to help you choose that best suits you.

You can send back the shoes to our address by filling out the ‘Return and Exchange Form’ and we will make sure we assist you with a refund or replacement. You can call on our helpline number and the agent will guide you through. Your satisfaction is our win and we will win your trust, no matter what.

One Step Solution To File Returns Online 

Simply fill out the Returns Form

Refunds On Sales Product

There is no refund on sales products (Which have more then 20% discount)

Courier and Delivery Charges

Incase of return, you will only receive the amount of the product.

Return Period

If you have not used the item and it’s in the original condition with packaging, invoice tagged and intact, you can return it with in 15 days.

Refund Time

After the product is received at our head office. It usually takes 15 working Days to process the refunds and the same Bank Account will be used to process refund amount.

Bags & Accessories Refund

This refund policy doesn’t include Bags & Accessories unless the product has any manufacturing issues, the refund can be claimed.

Faulty Or Wrong Item Received

If you have received a faulty item or a wrong item or a wrong size, simply fill exchange and return form and send back to our Address .

Undelivered Parcel

In case if parcel returns as undelivered due to customer negligence, The system will automatically put customer's account on hold & for next orders customer has to pay in advance.

Return Address

Please send your items with the original Invoice at below address

Online Return Department

ZEEKI & MERCHANTS, 3rd Floor Islam Deen Building , Furniture Road, Sahiwal.

For support call us at 0303-8999333 - 040-4405025

Email us at

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Refund & Exchange Policy

1 Year Free Shoe Servicing & Polishing. 15 Days Refund & Exchange.

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